Utilized behavioral analytics and eye tracking to improve content findability by understanding art history novices' navigation flows.
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Created the Storyteller Design System for Goodreads using atomic design principles to enhance the interface's consistency.
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Conducted generative research to identify customer needs and expectations for a customer service experience.
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Employed field research methods to discover New Yorkers' needs for communication about construction.
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Redesigned the Urban Fellows Alumni Association website through insights gathered from user interviews and competitive research.
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Proposed recommendations to facilitate an intuitive research experience for students using Pratt Institute Libraries' new discovery interface.
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Evaluated digital analytics to assess the effectiveness of the new navigation system for local visitors to the Andy Warhol Museum.
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